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Terms of Service

Last updated: 28 September 2026

These Terms of Service (the "Terms") govern your use of the Dopa services described in section 2 (the "Services"). By creating an account, making a booking or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Who we are

The Services are owned and operated by DOPA SOLUTIONS - FZCO ("Dopa", "we", "us"), a free zone company licensed by the Dubai Integrated Economic Zones Authority (DIEZ) under licence No. 7081, with its registered office at DSO-THUB-G-D-FLEX-G111, THUB, Dubai Silicon Oasis, Dubai, United Arab Emirates. These Terms are an agreement between you and Dopa.

2. The Services

These Terms apply to:

  • our website, dopatravel.com;
  • the Dopa mobile app;
  • Dopa Business, at business.dopatravel.com, the dashboard that tour and activity providers use to manage their listings, bookings, team and customer messages;
  • the online storefronts that Dopa runs for providers; and
  • the messages we send and receive about the Services, including on WhatsApp.

Dopa is a booking platform. The tours, activities and experiences ("Activities") listed on the Services are delivered by independent providers ("Hosts"), not by Dopa. "You" means anyone who uses the Services, as a customer or as a Host. Section 7 sets out additional terms for Hosts.

Please also read our Privacy Policy, which explains how we handle personal data, and our Cancellation & Refund Policy, which forms part of these Terms.

3. Your account

  • Give accurate information when you create an account or make a booking, and keep it up to date.
  • Keep your password and any other sign-in details private. You are responsible for what happens under your account. Tell us straight away if you think someone else has used it.
  • Customers can delete their account at any time in the Dopa app or by contacting us (see how to delete your account). Hosts can ask us to close their Dopa Business account, as described in our Privacy Policy. The Privacy Policy also explains what happens to your data.

4. Bookings

  • Each Activity page shows what the Activity includes, its price, its cancellation policy and any requirements the Host sets, such as age, health, fitness, required documents or safety rules. Your booking is subject to the Host's terms and conditions for that Activity. By booking, you agree to them.
  • The Host is responsible for delivering the Activity as described. Dopa does not operate the Activities.
  • Check your booking confirmation, and tell us promptly if anything in it is wrong.
  • We send you messages about your booking, such as confirmations, payment links, changes and cancellations, by email, push notification and WhatsApp. The Host may also contact you about your booking.
  • Activity details, such as descriptions, photos and itineraries, are provided by Hosts. If anything on an Activity page is unclear, contact us before you book.

5. Prices and payment

  • The price and currency are shown on the Activity page and at checkout, before you pay.
  • You agree to pay the amount due at checkout, and any balance due on your booking, using the payment methods offered.
  • Payments made through the Services are processed by licensed payment service providers. When you pay through the Services, Dopa collects the payment on the Host's behalf. If the Host lets you pay it directly, for example in cash, you pay the Host.
  • Dopa Wallet balance, cashback and promotional credit can be used as shown at checkout. Cashback, bonuses and other promotional credit have no cash value and cannot be exchanged for cash.

6. Cancellations, changes and refunds

Each Host chooses the cancellation policy for each of its Activities: one of the standard policies Dopa offers, or a custom policy shown on the Activity page. The policy shown when you complete your booking applies to that booking.

How to cancel or change a booking, how refunds are calculated, what happens if a Host or Dopa cancels, and how and when you are refunded are set out in our Cancellation & Refund Policy. On those subjects, that policy prevails over anything in these Terms.

7. Hosts using Dopa Business

This section applies in addition to the rest of these Terms if you use Dopa Business as a Host or as a member of a Host's team. In it, "you" means the Host.

7.1 Your account and your team

  • A Host account can be used only after Dopa has approved it. Give accurate business and contact details, and keep them up to date.
  • Use Dopa Business only for your own Activities, products, bookings and customers.
  • Some features, such as the shop, storefront and WhatsApp features, are available only when Dopa has enabled them for your account.
  • You can add team members and choose what each of them can see and do. You are responsible for everything done under your account, including by your team, and for removing a person's access when they no longer need it.
  • You are responsible for how you use your customers' personal data, and you must comply with the data protection laws that apply to you.

7.2 Listings and bookings

  • You are responsible for your listings. Descriptions, photos, prices, availability, requirements and the cancellation policy you choose must be accurate and lawful.
  • Dopa may review Activities and products before or after they are published, and may decline or remove a listing that is inaccurate or breaks these Terms.
  • You must deliver confirmed bookings as described, and comply with the laws that apply to your Activities, including any licences or permits they require.
  • If you or Dopa cancel a booking, the customer has the rights set out in the Cancellation & Refund Policy, including the choice of a full refund or a rebooking.
  • If you sell products through Dopa Business or your storefront, you are responsible for those products and for the information you give about them.

7.3 Payments and commission

Depending on the payment method, a payment is collected either by Dopa on your behalf or by you directly. Dopa's commission, and the settlement of amounts owed between you and Dopa, follow the rates set for your account and any separate agreement between you and Dopa. The commission that applies and the balance owed each way are shown in Dopa Business.

7.4 WhatsApp

If WhatsApp features are enabled for your account, you can connect the phone number you use with the WhatsApp Business app to Dopa Business through Meta's Embedded Signup. You keep using the WhatsApp Business app on your phone, and Dopa Business sends and receives messages on the same number through Meta's WhatsApp Business Platform. If you connect a number:

  • You must be authorised to connect that number and the WhatsApp Business account it belongs to.
  • You must comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy (both published at whatsappbusiness.com/policy), and any other Meta terms you accept when you connect.
  • You may only message customers who booked with you, contacted you first, or agreed to receive messages from you. You must also hold any opt-in permission that WhatsApp's policies require, and stop messaging anyone who asks you to.
  • You are responsible for the content of the messages and templates you send, whether from Dopa Business or from the WhatsApp Business app, and for the message charges that Meta bills to you.
  • You must give your customers any privacy information the law requires about how you use their messages.
  • Dopa may suspend your WhatsApp features in Dopa Business if you break these rules or Meta's terms, or if Meta restricts or disables your account. While your number cannot be used, Dopa may send booking messages to your customers from Dopa's own WhatsApp number instead.
  • You can disconnect at any time in Dopa Business, from the WhatsApp Business app, or in Meta Business Settings.

When you connect, the contacts saved in your WhatsApp Business app are shared with Dopa Business. Your earlier one-to-one chats, from up to the last 6 months, are shared only if you confirm it in the WhatsApp Business app. Dopa processes your WhatsApp data on your behalf and on your instructions, as described in our Privacy Policy.

If you message customers through Dopa's own WhatsApp number in Dopa Business, the same rules on whom you message and what you send apply.

8. Acceptable use

When you use the Services, you must not:

  • break the law, or use the Services for fraud, including false bookings or payments you are not authorised to make;
  • give false information, impersonate anyone, or access another person's account or data;
  • post reviews, listings or other content that is false, misleading or offensive, or that infringes anyone's rights. Reviews must reflect a genuine experience;
  • send spam or unsolicited messages through the Services;
  • interfere with the security or operation of the Services, including by probing, scanning, overloading or scraping them, or by trying to get around any access limits; or
  • copy, resell or commercially exploit the Services, except as these Terms allow.

We may remove content, and suspend or close an account, that breaks these Terms or puts other users at risk.

9. Intellectual property

All content on the Services, including text, graphics, logos, images and software, belongs to Dopa or its licensors and is protected by intellectual property laws. You may not use or reproduce it without our prior written consent.

You keep ownership of the content you submit, such as listings, photos and reviews. You give Dopa a non-exclusive, royalty-free licence to use, host, display, translate and adapt that content to operate and promote the Services. You confirm that you have the rights needed to give this licence.

10. Liability and indemnity

  • Activities are delivered by Hosts. To the extent permitted by law, Dopa is not liable for any loss, damage or injury that occurs during your participation in an Activity booked through the Services.
  • We are not liable for other costs you incur in connection with a cancelled Activity, such as flights, accommodation or transport, unless the law provides otherwise.
  • To the extent permitted by law, you agree to indemnify and hold Dopa harmless from any claims, damages or expenses arising out of your breach of these Terms or your misuse of the Services and, if you are a Host, out of your Activities, products, listings and messages.
  • Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, or any rights you have under mandatory consumer-protection law, including UAE Federal Law No. 15 of 2020 on Consumer Protection and, where applicable, the law of the country in which the Activity is delivered.

11. Changes to these Terms

We may modify or update these Terms at any time. The latest version is always published on this page, with the date at the top. The version published on this page at the time you make a booking is the one that applies to that booking. Material changes are announced on the Services.

12. Governing law

These Terms and any dispute arising from them are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction, without prejudice to your mandatory rights as a consumer.

13. Contact us

DOPA SOLUTIONS - FZCO
DSO-THUB-G-D-FLEX-G111, THUB, Dubai Silicon Oasis, Dubai, United Arab Emirates
Bookings, cancellations and refunds: support@dopatravelapp.com
These Terms, privacy and data requests: info@dopasolutions.com
Security reports: to report a security vulnerability in our websites or apps, email info@dopasolutions.com with "Security report" in the subject line.
Phone: +971 585 658 070

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