At Dopa, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our online platform to book tours and activities in Jordan and across the region.
By accessing or using our website, you agree to the terms outlined in this policy.
1. What Information We Collect
When you use Dopa's tours and activities booking website, we may collect:
- Personal Information: Your name, email address, phone number, and payment details.
- Booking Details: Selected tours, activities, travel dates, preferences, and transaction history.
- Technical Information: Your IP address, browser type, operating system, and interactions with our website.
- Location Data: With your permission, we may collect location-based data to suggest nearby experiences.
2. How We Use Your Information
We collect your information to deliver a smooth and secure travel booking experience. This includes:
- Processing your bookings and payments.
- Sending booking confirmations, updates, and reminders.
- Offering customer support.
- Improving our website, services, and user experience.
- Providing personalized travel recommendations.
- Sending promotional emails (only if you've opted in).
3. Sharing Your Data
Your privacy is important to us. We do not sell or rent your data. However, we may share your information with:
- Trusted partners and service providers: (e.g., local tour operators, payment processors) strictly to fulfill your booking and enhance your experience.
- Regulatory authorities, if required by law or to protect the rights and safety of our users and platform.
All third parties we work with comply with applicable data protection regulations.
4. How We Protect Your Data
We use industry-standard security measures to protect your personal data from unauthorized access, misuse, or loss. This includes:
- SSL encryption
- Secure payment gateways
- Access controls and firewalls
While we do our best, no online system is completely secure. Please take care when sharing sensitive information.
5. Your Rights and Choices
You have full control over your personal data:
- Access or update your information at any time.
- Request to delete your account or personal data.
- Unsubscribe from promotional communications via the unsubscribe link or by contacting us.
To make a request, please email: [email protected]
6. Cookies and Tracking Technologies
We use cookies to:
- Improve site performance and speed.
- Understand user behavior and enhance your experience
- Provide relevant recommendations and ads.
You can manage your cookie preferences through your browser settings at any time.
7. Children's Privacy
Our platform is not intended for users under the age of 13. We do not knowingly collect data from children. If you believe a minor has shared data with us, please contact us for prompt removal.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect updates in technology, law, or our services. The latest version will always be posted on this page with the effective date.
Contact Us: For questions or concerns, please email [email protected]